This week I had some major plumbing repairs done at my house. "**" (who oversaw and worked on the job) was outstanding. He was not only:
- Very nice to work with
- Explained in terms I understood what the problems were and how they would be fixed
- Found an additional problem and without any push or "you must fix this or..." he explained how if it were replaced it would fix some on-going problems
- Finished the work when promised
- The entire work area was returned to pristine condition (better than when he came)
I have used your company for many years (since we worked together at "**") and have always been pleased with your work. Your office staff is excellent, friendly and follows up when necessary.
I just wanted to let you know how pleased I have been with your service over the years and especially "**"
The first job was an under-the-house job to replace old, cracked pipes. Underneath my house is very little crawl space and even less work space. "**" and "**" were the plumbers that day. With a less than desirable job to do, they were so positive, cheerful and efficient. Every part of the process was fully explained to me. After finishing under the house, they both cleaned up inside and around the house. I appreciated their professional manner, their quality workmanship, and most of all positive, amiable, and respectful manner with me. Thank you!
The following day, "**" and "**" came over (on time again) to replace a kitchen faucet and a bathroom pedestal sink. Again, the men were efficient, competent, and professional. And, they cleaned up the work sites. I am very pleased with the work they did.
I wanted to write you, Mr.Riordan, to commend these three men for the fine people they are and the work they've done in my house. I take pride in my house and they took pride in their work. I wanted to thank you for building a company with such high standards. I know you must be a fine person by the kind of people you hire. Thank you!
John Riordan Plumbing Inc.
Culver City, CA 90232